After-sale service

Pre sales service:

First, provide technical advice: we will be within 10 hours, according to your needs to provide you with any professional technical and price consulting, and mailing related samples and products.

Materials or in time for any problems you are concerned about the rapid response, for example: Processing Technology in different materials on the application of the difference between the processing time and flower color of the relationship, etc.

 

Two, provide the investigation and reception: we welcome you to visit the company at any time to visit the company, and to provide you with any convenient conditions.

 

Three, to help customers free of charge.

 

Four, by a team of experienced professional engineers, design to meet the needs of customers automation system solutions.

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Sale service:

One, whether you are foreign customers or domestic customers, whether you are our old customers or our new friends, whether your contract is large or small, we will be sincere.Faith, fairness, enthusiasm, rigorous treatment of the same;

 

Two, we guarantee punctual, quality, quantity and strict implementation of the provisions of the contract, and to provide customers with value-added services, such as installation, training, etc..

 

Three, assign experienced professional engineers to the customer site, installation, commissioning, to ensure that the equipment to the site the same day can be normal operation.

 

Five, the customer training, until the customer's operator can correct, skilled operating equipment and can produce qualified products. Customer staff can come to our factory to participate in the operation of training;

  1, training time: 1-3 days (according to the situation to accept the training of personnel to adjust) Division I provide customers home professional one to one training operation software.

  2, training methods: focus on teaching, on-site operation demonstration.

 

Six, the system provides detailed technical information, technical clarification.

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After-sale service：

We established a global after-sales service information processing system, 24 hours to track customers.

One, since the date of the arrival of the purchase, the software free upgrade for life.

Two, from the date of purchase, at any time to the company to participate in a variety of free technical training classes.

Three, in the domestic maintenance service point, within 300 km, we promised to come within 24 hours of service and maintenance, 72 kilometers outside the maintenance of 300 hours. Foreign customers we are in 10 hours Make a reply within 72 hours to make maintenance services.

Four, provide permanent permanent technical support, provide spare parts.

Five, regular inspection: in the warranty period, the company every 3 months on the equipment inspection, one year after the expiration of the warranty, every 6 months to a patrol, to help customers find hidden dangers to ensure thatNormal operation.

 

Patrol service content includes:

（1）overhaul of all circuit systems.

（2）the maintenance of the light road section.

（3）to enhance the operation skills of operating software.

（4）drawing software skills to enhance the explanation.

（5）internal and external cleaning and maintenance equipment.